1Overview

Sellifyy provides a combination of digital commerce services and physical product-related solutions. Refund eligibility therefore varies depending on the purchased service or product.

2Subscription Plans

Subscription fees are charged according to the plan selected by the customer and provide access to platform features and services during the billing period.

3Subscription Cancellation

You may cancel your subscription at any time through your Sellifyy account. Cancellation prevents future renewals. Your subscription remains active until the end of the current billing cycle unless otherwise stated.

4Subscription Refunds

Generally, subscription payments are non-refundable once the billing period has started, except where required by applicable law.

5Free Trial

6Sellifyy Ready Store™

Ready Store™ is a digital service that includes automatic store creation and business setup. Once generated, configured, or customized for your account, related fees are generally non-refundable except where required by law or Sellifyy is unable to provide the purchased service.

7Brand On Demand™

Brand On Demand™ provides access to technology, business tools, automation, and commerce infrastructure. As this is primarily a digital service, fees paid for access are generally non-refundable after activation, subject to applicable law.

8White Label Products

Refunds or replacements may be considered if:

Refunds are generally not available for:

9Print On Demand Products

Print On Demand products are custom-made for each order and are generally non-refundable unless a qualifying production or delivery issue occurs.

10Marketplace Orders

Orders placed through connected marketplaces are also subject to the policies and procedures of the respective marketplace. Customers should follow the marketplace's return and dispute process where applicable.

11Order Cancellation

Orders may be cancelled before production or fulfillment begins. Once production, customization, packaging, or fulfillment has started, cancellation may no longer be possible.

12Digital Products

Digital products, downloadable resources, software access, licenses, and similar digital services are generally non-refundable once access has been provided.

13Failed Payments

14Chargebacks

If a payment is disputed through a bank or payment provider, Sellifyy may temporarily suspend account access while the matter is reviewed. Fraudulent or abusive chargebacks may result in permanent account termination, subject to applicable law.

15Refund Processing

Approved refunds will generally be processed to the original payment method. Processing times depend on the payment provider and financial institution, and actual credit times may vary.

16Taxes

Taxes, VAT, GST, duties, and government charges may not be refundable where they have already been remitted to the relevant authority, unless required by applicable law.

17Non-Refundable Services

Unless otherwise required by law, the following are generally non-refundable once delivered, activated, or commenced:

18Exceptional Cases

Exceptional situations may be reviewed individually. Any goodwill resolution, replacement, credit, or refund remains at Sellifyy's discretion unless otherwise required by law.

19How to Request a Refund

Contact the Sellifyy support team and provide the information needed to review your request.

The team will review the request and respond as soon as reasonably possible.

20Policy Updates

Sellifyy may update this Refund Policy from time to time. The latest version will always be available on the website.